Complaint

If there is something wrong with your goods, please contact us at shop@lillanapoli.se.

As a customer, you are responsible for the return shipping, and in order for the product to be claimed, the original packaging must remain.

Private individuals have the right of cancellation according to the Distance and Home Sales Act (SFS 2005:59). This means that you as a customer have the right to cancel your purchase of certain goods within 14 days.

However, the right of withdrawal does not apply to goods which, due to their nature, cannot be returned. The right of withdrawal also does not apply to goods that quickly deteriorate or quickly become old. Therefore, you cannot regret buying groceries.

You have the right to examine goods purchased from Lilla Napoli, but they must be in a so-called substantially unchanged condition in order to be returned. This means that the product must be in very good condition and that the original packaging must remain.

If you are a customer who wants to exercise your right of withdrawal, you should contact us at shop@lillanapoli.se .