If there's something wrong with your goods, please contact us at

As a customer, you will bear the return shipping cost, and to claim a product, the original packaging must be intact.

Under the Distance and Home Sales Act (SFS 2005:59), individuals have a right to cancel within 14 days for certain goods. 

The right of cancellation, however, does not apply to goods that due to their nature cannot be returned. It also does not apply to goods which quickly deteriorate or quickly become outdated. Therefore, you can't cancel the purchase of food items.

You have the right to inspect goods purchased from Lilla Napoli, but they must be returned in a so-called 'essentially unchanged condition'. This means the goods should be in very good condition and the original packaging should be intact.

If you're a customer wishing to exercise your right of cancellation, please contact us at