Complaint

If there is an error, please contact us at shop@lillanapoli.se.
The customer is responsible for the return shipping. In order for the item to be advertised, the original packaging must remain.

Private individuals have the right of cancellation according to the Distance and Home Sales Act (SFS 2005:59). This means a right to cancel the purchase of certain goods within 14 days of delivery. The right of withdrawal does not apply to goods which, due to their nature, cannot be returned or which can quickly deteriorate or become too old.

You can therefore not regret the purchase of food products. You have the right to examine the product but it must be in what is known as essentially unchanged condition, which means that the product must be in good condition and that the original packaging must remain.

Customers who wish to exercise their right of withdrawal must contact us at shop@lillanapoli.se.